|
| |
|
PIONEER MANOR AWARDED NATIONAL ACCREDITATION
BY CANADIAN COUNCIL ON HEALTH CARE SERVICES |
| |
Pioneer Manor has received top marks from the Canadian Council on Health
Services Accreditation (CCHSA), an independent, non-profit organization
whose role is to help health services across Canada fulfill their
potential through objective review against national standards. The City of
Greater Sudbury's long-term care facility has received full accreditation
for the next three years.
"The process of accreditation is one of the most effective measures
an organization can use to accurately assess its performance," said
Greater Sudbury Mayor Jim Gordon. "I congratulate the staff and
management of Pioneer Manor for achieving national quality standards and
for further demonstrating their ongoing commitment to our community."
Pioneer Manor applied for national accreditation two years ago and began
preparing for the intensive evaluation in June, 2001. Four teams composed
of staff, clients and community partners met regularly over a five month
period to complete an internal assessment of four areas: leadership and
partnerships, environment, long-term care service delivery, and human
resources and information management.
In April 2002, two independent surveyors appointed by the CCHSA visited
Pioneer Manor to collect information and to complete an external
assessment. They met with the four accreditation teams, a resident and
family client focus group, a staff focus group, and a community partners
focus group. They also conducted one-on-one interviews with Pioneer Manor
residents and family representatives.
"We made this commitment to accreditation for a number of
reasons," said Ward 3 Councillor and Chair of the Pioneer Manor
Management Committee Louise Portelance. "Our goals were to enhance
communication, collaboration and team building at Pioneer Manor, to
further involve clients and other community partners, and to help improve
services by comparing our practices against national standards."
Identifying strengths and weaknesses, establishing objectives and
outlining factors unique to the organization as part of the accreditation
process also assisted Pioneer Manor in updating its Strategic Plan. The
original Master Plan for Pioneer Manor was developed in 1994. The new
Strategic Plan, from 2002 to 2007, identifies changes that have occurred
within the business environment and opportunities for future growth.
"Our goal is to raise the benchmarks in the long-term care industry
through collaboration with community partners across the province,"
said Ward 4 Councillor and Chair of the Pioneer Manor Seniors' Campus
Committee Ted Callaghan. "We're confident we can achieve this
objective through continued excellence, ongoing participation in the
national accreditation process and through our strategic direction to
create a Seniors’ Campus."
This is the first time in Pioneer Manor's 49 year history that it has
applied for national accreditation. Highlights of the CCHSA report praised
the long-term care facility for its new program management model, dementia
care model, new food services system, updated strategic plan, improved
staffing levels, integration of computerized systems, community
partnerships, strong ties to the City of Greater Sudbury and affiliation
with a gerontologist.
"Initiatives that achieve greater degrees of excellence are more
important than ever," said Ward 3 Councillor and member of the
Pioneer Manor Management Committee Ron Dupuis. "Through internal
analysis, we can better develop short and long-term plans that will most
effectively utilize available resources for the benefit of the aged and
their families."
Pioneer Manor is the largest long-term care facility in Northern Ontario
with 342 residents and 300 employees. The facility is owned and operated
by the City of Greater Sudbury. |
|
|
|
|
